About Your Account

How many times can I use my new conference call information?

The conference call information you’ve received is yours to use every time you need it. Use as often as you like, for as long as you like.

Where can I access my account online?

The login button in the top right corner of our website will bring you to the login screen or you can click Login here.

Where is my email confirmation from Free Conference Calling?

Your email is sent instantly but it does contain the word FREE in it and may be routed into your junk mail folder. If you have signed up and did not receive your confirmation, please go to Forgot My Info and submit your email address, a second confirmation will be sent.

Will I be charged long-distance?

Every participant will dial a toll number (not toll-free/1-800). Depending on your long-distance plan or phone service, you may be charged long distance fees by your telephone provider. Note: Free Conference Calling does not bill you anything for using this conference call service.

How many conference codes can I have in my account?

You can have up to 5 conference codes established in your account at any given time. Perhaps these codes are given to other users in your company or you decide to rotate their use for different purposes.

Can folks listen to a recording over the phone?

Yes, recordings are available for playback by telephone. With just one-click, you can set up any recording for dial-in access. You'll need to give listeners the playback number and access code to call on their own.

Can I have a customized greeting or welcome message?

Yes. Custom welcome messages, also called personalized greetings, are available to qualifying clients as part of our referral rewards program. For more information, login and visit the "Referral/Rewards" section of your online account.

How do I change my Host Code?

Simply login to your account > go to My Account > and click on Conference Codes. Locate the Host Code you would like to change and click the "Change" link next to it. An email confirmation will be sent automatically with your updated information.

How do I change my Guest Speaker Code?

Simply login to your account > go to My Account > and click on Conference Codes. Locate the Guest Speaker Code you would like to change and click the “Change” link next to it. An email confirmation will be sent automatically with your updated information.

What does "Private Caller" mean in my call detail reports?

The calling party number is set to "Private Caller" when the caller's number is not properly passed on to us for reporting purposes.

Is there a time limit on each conference call?

While the initial limit is set to 6 hours, you’re able to extend this by entering your Host Code at the 6 hour mark when prompted for it. Your conference call will be extended by 1 hour.

How do I change the on-hold music?

There are 8 on-hold music options to choose from. Just login, go to My Account, select Account Settings, and scroll down to Preferences. Review the options by clicking the play button next to each and choose your new music by selecting the option.

Can I have my conference always muted by default?

Yes, you can set your account to "Lecture Mode". Login to your account and go to My Account then Account Settings and under Default Conference Settings, select Lecture Mode for Conference Mode.

Note: Selecting "Lecture Mode" will also mute your future conference calls.

Can I have Name Announce on by default?

Yes, please login and go to My Account then Account Settings under Default Conference Settings, set Name Announce to "ON". Any callers that join your conferences will be asked for their name.

Can I turn off the entry notice for all my calls?

Yes, you can disable the entry tone or name annoucement for all calls. Please login and go to My Account then Account Settings under Default Conference Settings, set Entry Tone to "OFF". Callers will join your conference silently.

How can I listen to Recorded Names?

You can listen to your caller’s names live or after a conference call. During your conference within your Conference Manager, next to each caller a play button will appear. Click on the Play button to play their name from your computer. After your conference go to your Call Report of your conference and next to each caller there will be a Play button for you to click and listen to their name through your computer.

Note: Name Announce would need to be turned ON for your conference in order to be able to listen to recorded names.